Effective Date of this Privacy Notice: February 11, 2020

This privacy notice is for users of the website only. If you are an enrolled Propeller Health user, you can review our product related privacy policy with the materials you received during the enrollment process.

Your privacy is important to us. Reciprocal Labs Corporation (d/b/a Propeller Health) (referred to herein as “Propeller Health,” “we,” “us,” “our”) appreciates your interest in our website, www.propellerhealth.com (the “Site”). Our Site is designed to provide access to online information about Propeller Health and our inhaler sensor system. In connection with providing this information and service, there are times when we may ask for or collect information from you, either in the form of anonymous data or personally identifiable information. As part of our commitment to honoring your privacy, this Privacy Notice explains the approach we take in protecting and using the information that we gather from you on our Site. By using the Site, you consent to this Privacy Notice.

If you choose to visit our Site, your visit and any disputes over privacy are subject to this Privacy Notice. We reserve the right to change this Privacy Notice at any time without notice except as otherwise provided here. Please check back periodically to see if our Privacy Notice has been updated. If we make material changes to this Privacy Notice, we will notify you by updating this Privacy Notice, posting notice of the change on our home page and/or sending you email notification. Your continued use of the Site constitutes your agreement to the terms of this Privacy Notice and any future versions of this Privacy Notice.

Types of Information We Collect

Cookies: For additional information on Cookies see our Cookie Policy.

User Provided Information: When you choose to submit personally identifiable information to our Site (including name, telephone number, mailing address and email address), your information is used only for the specific purpose for which it was submitted, unless you consent otherwise or as required by law. In many cases, you choose the amount of information you supply. There may be instances where some of the information that we ask you to provide is identified as mandatory and some as voluntary. In such cases, if you do not provide mandatory personal information with respect to a particular activity, you will not be able to engage in that activity. We may collect personally identifiable information when you:

  • Inquire about our products and services;
  • Ask that we contact you;
  • Subscribe to our mailing list;
  • Register for a webinar; or
  • Complete voluntary customer service surveys.

We maintain the data that you provide us in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources.

Log Files: Our servers automatically record certain information (e.g., web request, Internet Protocol (“IP”) address, browser type, browser language, URLs, etc) that your web browser sends whenever you visit our Site. Log files will be maintained and/or deleted as per our Data Retention Policy.

Use and Storage of Your Personal Information

Propeller Health will use your information as described in this Privacy Policy.

Analytics: When someone visits the Site, our web servers automatically gather information that allows the Site to communicate with the user’s computer during the visit. We also may use any of the following information: the number of visits to the Site, which parts of the Site users select, IP address (the Internet address assigned to your computer from your Internet Service Provider), domain type, browser type (e.g., Internet Explorer) and date and time of day. We use this information for statistical purposes that help us design and administer the Site. Those types of information do not disclose personally identifiable information that would permit us to identify or locate individual visitors.

Research: We may conduct demographic or other research about our users to determine how users engage with our Site.

Retention of User Provided Information: Your personal information is only stored within our servers for as long as necessary. Data that is no longer necessary is destroyed per the retention schedule in our Data Retention Policy. You have the right to request that your personal data be deleted at any time. To do so, contact [email protected].

Storage and Access of Your Personal Information: Propeller Health is a global organization with operations and affiliates in the EU, US, and the UK. Personally identifiable information that you submit on our Site (including name, telephone number, mailing address and email address) may be accessed and/or viewed by Propeller Health employees in any of these locations in order to provide you with the requested services. We may collect this information when you:

  • Inquire about our products and services;
  • Ask that we contact you;
  • Subscribe to our mailing list;
  • Register for a webinar; or

If you are located in the EU, your personal data is transferred to the US which is not considered to have the same level of data protection as in the EU. However, Propeller Health ensures all data transfers comply with applicable legal requirements and has implemented safeguards so that personal data receives an adequate level of protection. We comply with the EU-U.S and Swiss-US. Privacy Shield Framework principles. Our Privacy Shield Policy can be viewed here.

Security Measures: We will take reasonable measures which we believe are appropriate to protect your information from loss, misuse, alteration or destruction, and, where possible, will ask that any third parties to whom we may transfer your information take comparable steps to protect that security. Although we will use all reasonable efforts to safeguard the confidentiality of any visitor information collected, we shall have no liability for disclosure of any visitor information obtained due to errors in transmission or the unauthorized acts of third parties. Email is not a secure form of communication. Please do not send us any personal information via email.

Please note, sending information over the Internet or over mobile networks is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to and from the Site or over mobile networks; any transmission of information is at your own risk.

Communications with Propeller Health

Communications from Propeller Health: As a Site user, you will be asked if you want to receive marketing materials from Propeller Health and its Business Partners (defined below). If you opt-in we will send you marketing materials. From time to time, we may also send you offers for similar products and services from Propeller Health, special premiums, or special offers from our Business Partners. We do not share your personally identifiable information with any third parties in connection with these communications. You can decline these communications at any time by simply following the “unsubscribe” link at the bottom of each communication.

Mandatory Communications: Even if you have opted out of email communications, we reserve the right to communicate with you from time to time about important administrative, policy, legal, and financial matters that affect your use of the Site. These communications are mandatory.

Third Parties and Propeller Health

Third-Party Information Sharing: We reserve the right to share your information with third-party companies we may use to perform other service functions for us. However, at all times, we will control and be responsible for the use of your information and will ensure that sufficient contractual mechanisms are in place to ensure that the information remains secure. We do not share equipment or databases with these companies. Additionally, any company we use for these reasons will not share, sell, or distribute your information, or otherwise use your information except to provide us services.

Disclosure of Third Party information: You are entitled to request certain information shared with third parties for their direct marketing purposes. To do so, contact [email protected]. Within 30 days of receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for such third parties’ direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. A request may be made no more than once per calendar year and we are not required to respond to requests made by means other than through the e-mail address above.

Business Partners: We may provide information about how our users collectively use our Site to our customers, advertisers, sponsors, and other companies with which we do business (“Business Partners”). This data does not include any personally identifiable information about you.

Sale of Propeller Health or its Assets: In the event that Propeller Health or our assets or stock are ever sold, acquired, merged, liquidated, reorganized, or otherwise transferred, we reserve the right to transfer our user databases together with any personally identifiable information contained in them, to a third-party acquiring our assets. In the event we do so, we will place a prominent notice of the sale on the homepage of our Site, with links to information about how you can change your privacy preferences.

Additional Disclosures

Children: The Site is not intended for children under the age of 13 (Note that my.propllerhealth.com may be used by children under 13). We do not knowingly collect personal information from anyone under the age of 13 from our site. Since information regarding children under the age of 13 is not collected, we do not knowingly distribute personal information regarding children under the age of 13 from our site.

Disclosure Exceptions:

  • We reserve the right to disclose your personal information to appropriate third parties if we are required to do so by law or we reasonably believe that such action is necessary:
  • To comply with legal process such as a search warrant, subpoena or court order;
  • To protect Propeller Healths’ rights and property;
  • To investigate reports of users sending material using a false e-mail address or users sending harassing, threatening, or abusive messages;
  • To protect against misuse or unauthorized use of our Site, products, or services; or
  • During emergencies, such as when we believe someone’s physical safety is at risk.

Other Websites: This Privacy Policy only applies to the Site. Please be aware that our Site and email communications may contain links to other websites or webpages that are owned and operated by our customers or other third parties. The information practices of websites linked to our Site are not covered by this Privacy Policy and, therefore, we are not responsible for the content or privacy policies of websites to which our Site links. We encourage you to review the privacy policies of the third-party websites to understand their privacy practices.

Information for Residents of the State of California

Additional Information for California Residents

Sale of Personal Information:
Over the past twelve (12) months, we have not sold any categories of personal information. Propeller Health does not sell personal information to third parties.

Your Rights and Choices:
CCPA provides consumers (California residents) with specific rights regarding their personal information. You have the following rights:

Disclosure Rights:
You have the right to request that we disclose the categories of personal information we collect in the 12-month period preceding the request date. Consumer requests of this nature may be made no more than twice in a 12-month period.

Data Access Request:
You have the right to request that Propeller Health disclose certain information to you about our collection and use of your personal information over the past 12 months.

Deletion Requests:
You have the right to request that Propeller Health delete any of your personal information that we collected from you and retained, subject to certain exceptions as required by applicable law. Once we receive and confirm your consumer request (see: “Exercising Your Data Rights”), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities
  • Identify and repair errors that impair existing intended product functionality
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent
  • Enable internal-only uses that are reasonably aligned with consumer expectations based on your relationship with us
  • Comply with a legal obligation
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
Exercising Your Data Rights:

To exercise your disclose, access, data portability, and deletion rights described above, submit a request to us through one of the following methods:

Only you, or a person registered with the California Secretary of State who you authorize to act on your behalf, may make a consumer request related to your personal information. You may also make a consumer request on behalf of your minor child. You may only make a consumer request for access or data portability twice within a 12-month period. The consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or proves you are an authorized representative of that person
  • Describe your request with sufficient detail that allows us to properly understand, evaluate and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a consumer request to authenticate the requestor’s identity or authority to make the request.

Response timing and format
Our intent is to respond to a consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We will deliver our written response electronically. Any disclosures we provide will only cover the 12-month period preceding the consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data access requests, we will deliver the data in a readily usable format.

We will not discriminate against you for exercising any of your CCPA rights.

Other California privacy rights
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our website who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes.


This Privacy Notice is subject to change at our discretion. We will indicate changes, including material changes, to the Privacy Notice by updating the “Effective date.” Your use of the Service after any update to this Privacy Notice will constitute your acceptance of the changes.

Contact information

If you have any questions or concerns about this Privacy Notice, please send us an email to [email protected].